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Frequently Asked Questions
What form of payment do you accept? TOP
We accept Visa, Mastercard, Discover, American Express and Paypal.
Can I order over the phone? TOP
In order to prevent errors on your order, we cannot take orders for personalized items over the phone.
In order to prevent errors on your order, we cannot take orders for personalized items over the phone.
What are rewards points? TOP
Rewards points are earned with each purchase and points can be applied to a future order for a discount. To find out more vist our Rewards Club Page here.
Can you rush my order? TOP
RUSH orders will be processed 3 'business days' from the date of your order and will be shipped RUSH - Priority Mail . If your order is to be rushed please add the RUSH FEE that coinsides with your order total to your cart before you check out.
RUSH orders will be processed 3 'business days' from the date of your order and will be shipped RUSH - Priority Mail . If your order is to be rushed please add the RUSH FEE that coinsides with your order total to your cart before you check out.
*We cannot guaranteed delivery of "rush" orders that do not add the rush fee. You must have written persmisson from us to place a rush order if you need your in hand order sooner than 7 business days.
How soon will my order ship? TOP
Each order is personalized individually. You will be able to find the processing time on each item on the product page. If your order contains items with different processing time frames, please assume the longer time frame for your entire order. If you need your order sooner than this time frame you may choose to add "rush" fee to your order. Non-personalized items will be shipped within 1-2 business days if the entire order contains non-personalized items.
Each order is personalized individually. You will be able to find the processing time on each item on the product page. If your order contains items with different processing time frames, please assume the longer time frame for your entire order. If you need your order sooner than this time frame you may choose to add "rush" fee to your order. Non-personalized items will be shipped within 1-2 business days if the entire order contains non-personalized items.
Can I cancel my order? TOP
In order to maintain a fast and efficient production time, your order cannot be cancelled. Additionally, in some cases we cannot make changes to an order once it's been placed.
In order to maintain a fast and efficient production time, your order cannot be cancelled. Additionally, in some cases we cannot make changes to an order once it's been placed.
The color of the thread/item doesn't look like what I thought it would or match something else I have here. Can I send it back? TOP
No. It is almost impossible to match a specific color between thread/fabric/ribbon or other textiles when they are purchased from different suppliers. We make every effort to ensure colors do match however, will not guarantee it. Additionaly, orders placed seperately for "like color" items may not match perfectly, due to variances in dye lots. For example, if you order a coral hat this year and want to order coral hat next year we cannot guarantee that the two caps will match 100% since the fabric they are made from is from 2 different bolts; even though it's considered by the manufacturer to be the same exact color. Additionally, we cannot guarantee that a bow we make for you will match 100% to a article of clothing you have at home.
What is your return/exchange policy? TOP
Due to the custom nature of our products we do not offer returns on personalized items unless there was a error in your order on our part. If you receive an order with an error on the personalization please email us immediately so that we can get it resolved for you. Only non-personalized items are eligible for return. You are responsible for return shipping of item(s). Returns must be approved by Red Elephant Clothing and require an RMA#.
Only non-personalized items are eligible for exchange. You are responsible for return shipping of item to be exchanged, in addition to all expenses incurred to ship the new item back at our standard stated rates. Exchanges must be approved by Red Elephant Clothing and require an RMA#.
Where is your store? Can I come shop? TOP
We operate in the south east Unites States. We currently do not have a physical retail store for customers to come and shop.
We operate in the south east Unites States. We currently do not have a physical retail store for customers to come and shop.
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