Rewards points are earned with each purchaseto Rewards Club To find out more vist our Rewards Club Page here.
Can you rush my order?TOP RUSH orders will be processed 3 'business days' from the date of your order and will be shipped RUSH - Priority mail . If your order is to be rushed please add the RUSH FEE that coinsides with your order total to your cart before you check out.
*We cannot guaranteed delivery of "rush" orders that do not add the rush fee. You must have persmisson from us to place a rush order if you need your in hand order sooner than 7 business days.
How soon will my order ship?TOP Each order is personalized individually. You will be able to find the processing time on each item on the product page. If your order contains items with different processing time frames, please assume the longer time frame for your entire order. If you need your order sooner than this time frame you may choose to add "rush" fee to your order.
Can I cancel my order?TOP Due to the custom nature of our products your order cannot be cancelled or exchanged. Often times we will order the supplies to complete your order as soon as your order is placed to ensure there are no delays in processing your order.
The color of the thread/item doesn't look like what I thought it would or match something else I have here. Can I send it back?TOP
No. It is almost impossible to match a specific color between thread/fabric/ribbon or other textiles when they are purchased from different suppliers. We make every effort to ensure colors do match however, will not guarantee it. Additionaly, orders placed seperately for "like color" items may not match perfectly, due to variances in dye lots. For example, if you order a coral hat this year and want to order coral hat next year we cannot guarantee that the two caps will match 100% since the fabric they are made from is from 2 different bolts; even though it's considered by the manufacturer to be the same exact color. Additionally, we cannot guarantee that a bow we make for you will match 100% to a article of clothing you have at home.
Do you ship Internationally?TOP Yes, we do ship Internationally via USPS Priority Mail. Shipping is currently not available to Italy at this time. Please contact us for a shipping quote.
What is your return/exchange policy?TOP Due to the custom nature of our products we do not offer returns unless there was a error in your order on our part. We cannot offer refunds if the order arrives "late" due to shipping delays unless you choose a guaranteed delivery method. Exchanges are determined on a case-by-case basis and only non-personalized items are eligible for exchange. Buyer is responsible for return shipping of item to be exchanged, in addition to ship the new item back at our standard stated rates.
Where is your store? Can I come shop?TOP We operate in the south east. We currently do not have a "brick and morter" retail store for customers to come and shop.