We accept Visa, Mastercard, Discover, American Express and Paypal.
*Checks will be accepted from MSW employees only.
Due to the custom nature of our products we do not offer returns unless there was a error in your order on our part.
Only non-personalized items are eligible for exchange. You are responsible for return shipping of item to be exchanged, in addition to all expenses incurred to ship the new item back at our standard stated rates.
In order to maintain a fast and efficient production time, your order cannot be cancelled, additionally in some cases we cannot make changes to an order once it's been placed.
All orders are individually hand crafted and personalized after payment has been received. We ship using USPS mail. We cannot be responsible for delays in shipping. No refunds will be given for delayed shipping once the item leaves our facility.
USPS recommends allowing up to 7 days for you to receive your order once it has been shipped if you choose the standard/free shipping method at checkout. If you need your order sooner than this, you may choose to add the rush fee to your order. Please message us to obtain permission for orders needed in hand in under 7 business days to be sure we can accomodate the rush. We cannot offer refunds on personalized items if they arrive "late" due to shipping delays, unless a guaranteed delivery method was chosen at checkout.
Monday - Friday from 9:00am until 5pm (est)
closed weekends and holidays.
Emails will be returned at the end of each business day.