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Store Policies
Store Policies
Store Policies
Payment:
We accept Visa, Mastercard, Discover, American Express and Paypal.
*Checks will be accepted from MSW employees only.
Returns:
Due to the custom nature of our products we do not offer returns unless there was a error in your order on our part.
Exchanges:
Exchanges are determined on a case-by-case basis and only non-personalized items are eligible for exchange. Buyer is responsible for return shipping of item to be exchanged, a 20% restocking fee, in addition to all expenses incurred to ship the new item back at our standard stated rates.
Cancellations:
Due to the custom nature of our products your order cannot be cancelled or exchanged. Often times we will order the supplies to complete your order as soon as your order is placed to ensure there are no delays in processing your order.
Shipping:
All orders are individually custom made after payment has been received. We ship using USPS Priority mail.
We are not responsible for delays in shipping. No refunds will be given for delayed shipping once the item leaves our facility.
Our in house designer persoanally hand crafts each and every order. Her manufacturing time is approximately 4 weeks from the time that you placed your order.
USPS reccommends allowing up to 5-7 business days for you to recieve your order after we send it out. If you need your order sooner than this time frame you may choose to add "rush" fee to your order.
Shipping charges are as follows:
